Refund policy

We want you to love your artwork. If something isn't right, here is how returns and refunds work.

Changed your mind? 14 days to cancel

For artworks chosen from our collections (canvas prints and hand-painted canvases in our standard sizes and frames), you can cancel your order within 14 days of the day you receive it, without giving a reason.

To cancel, email us at contact@flyxart.com with your order number. Then send the artwork back within 14 days of telling us, unused and in its original packaging. Return postage is paid by you, and we recommend a tracked and insured service.

We refund the price of the artwork and the standard delivery cost within 14 days of receiving it back (or proof that you sent it), to your original payment method. If the artwork comes back damaged because it wasn't packed with care, we may reduce the refund.

Custom and personalised artworks

Artworks made from your own image (through our Upload page), in a size outside our standard range, or with changes you asked for are made especially for you. These cannot be cancelled once production has started, unless they arrive faulty or damaged.

Damaged, faulty or not as described

Every artwork is checked before it leaves us. If yours arrives damaged or faulty, please email us photos of the artwork and the packaging, ideally within 48 hours of delivery, so we can sort it out quickly. We will offer a replacement, a repair or a full refund, including delivery costs. This does not affect your statutory rights under the Consumer Rights Act 2015.

Hand-painted artworks

Each hand-painted canvas is painted individually by our studio artists, so small variations in brushwork and colour from the image on screen are part of its character and are not a fault.

Contact

FLYXART LTD · Company number 17482055 · Registered office: 128 City Road, London EC1V 2NX, United Kingdom · contact@flyxart.com